At Green Logistics Partners Limited, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. Eligibility for Refunds

1.1 To be eligible for a refund, the item must be unused, undamaged, and in its original packaging.

1.2 Refund requests must be initiated within days from the date of delivery.

1.3 Proof of purchase (receipt or order confirmation) is required to process a refund.

2. Non-Refundable Items

2.1 Certain items cannot be refunded, including:

• Personalized or custom-made products

• Perishable goods

• Clearance or final sale items

• Gift cards

• 2.2 Items that are damaged due to misuse, improper handling, or natural wear and tear are not eligible for refunds.

3. Return Process

3.1 To initiate a return, please contact our customer support team at with your order details.

3.2 Once your return request is approved, you will receive instructions on how to ship the item back to us.

3.3 Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

4. Refund Processing

4.1 Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

4.2 Approved refunds will be processed within business days, and the amount will be credited to your original payment method.

4.3 Refund processing times may vary depending on your bank or payment provider.

5. Late or Missing Refunds

5.1 If you have not received your refund within the expected timeframe, please check with your bank or payment provider.

5.2 If you still have not received your refund, contact our support team at for assistance.

6. Exchanges

6.1 We only replace items if they are defective or damaged upon arrival.

6.2 If you need to exchange an item for the same product, contact us within days of receiving your order.

6.3 Exchange requests are subject to product availability.

7. Cancellations

7.1 Orders can be canceled within hours of purchase for a full refund.

7.2 If your order has already been shipped, cancellation is not possible, and you must follow the return process.