At Green Logistics Partners Limited, we aim to provide a seamless and efficient shipping experience for our customers. Please read our shipping policy carefully to understand the shipping process, costs, and delivery times.

1. Processing Time

1.1 Orders are typically processed within business days after payment confirmation.

1.2 Orders placed on weekends or holidays will be processed on the next business day.

1.3 Processing times may vary during peak seasons, promotional events, or unforeseen circumstances.

2. Shipping Methods and Delivery Times

2.1 We offer multiple shipping options, including standard, expedited, and express shipping.

2.2 Estimated delivery times depend on the shipping method chosen at checkout:

• Standard Shipping: 7-12 business days 

• Expedited Shipping: 6-8 business days

• Express Shipping: 3-5 business days

2.3 Delivery times may vary due to factors such as weather, customs delays, or carrier issues.

3. Shipping Costs

3.1 Shipping costs are calculated based on the delivery location, shipping method, and package weight.

3.2 Free shipping may be available for orders exceeding a certain purchase amount.

3.3 Additional fees may apply for international shipments, oversized items, or remote delivery locations.

4. Tracking and Order Status

4.1 Once your order is shipped, you will receive a tracking number via email.

4.2 You can track your order using the provided tracking number on our website or the carrier’s website.

4.3 If you experience any issues with tracking, please contact our support team for assistance.

5. International Shipping

5.1 We offer international shipping to select countries.

5.2 International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

5.3 Customs processing times may impact the estimated delivery schedule.

6. Lost or Delayed Shipments

6.1 If your order is significantly delayed beyond the estimated delivery time, please contact us for support.

6.2 We are not responsible for lost packages due to incorrect shipping addresses provided by the customer.

6.3 If a package is lost in transit, we will work with the carrier to investigate and resolve the issue.

7. Damaged or Incorrect Orders

7.1 If you receive a damaged or incorrect item, please notify us within days of delivery.

7.2 We may require photos of the damaged product and packaging for verification.

7.3 Depending on the issue, we will offer a replacement, exchange, or refund.

8. Address Changes and Order Modifications

8.1 Once an order is placed, changes to the shipping address or order details may not be possible.

8.2 If you need to modify an order, contact us as soon as possible, and we will do our best to accommodate your request.

9. Order Cancellation

9.1 Orders can be canceled within hours of placement for a full refund.

9.2 Once an order has been shipped, it cannot be canceled.